A default factory reset will reset all settings in the menus and pages data. It will keep the firmware, calibration file, and LUT files. You can reset these also if you select the appropriate box. There are a number of reasons why you might decide to reset your Portkeys monitor:
- Your device is not powering up.
- You see a continuous ‘Firmware Update Failed’ message.
- You have been asked to do this by your support team.
Factory Reset is useful when swapping between different users or when encountering issues that may be a result of fiddling around with unfamiliar settings or if there has been a lot of issues. Reloading the firmware, or updating to the lasted stable version are also ways to troubleshoot issues.
Please be aware we do not recommend repeatedly trying this on your device. If this does not resolve your issue after the first attempt please contact our support team.
Step-by-step to reset Portkeys monitor
Step 1: Ensure your Portkeys monitor is powered down.
Step 2: Turn on your Portkeys monitor, you will see the main screen.
Step 3: Swipe left from the right panel to access the system settings page.
Step 4: Tap the System icon on the right-side panel, then System Reset.