Portkeys Shipping Policy
1. Basic Transportation Policy
Within working days, the received order will be processed by confirmation email within 24 hours. Orders on Saturday and Sunday will be shipped on Monday. If you need to deliver on Saturdays, Sundays, and holidays, please send us an email to check if there are Saturdays, Sundays, and holidays service options in your area.
In order to ensure that your package is sent correctly and received in time, we hope that you can ensure that the address entered is correct when filling in the address, including the correct name, phone number, street number, building or apartment number, and route information. For express delivery, timely delivery is very important. If the address information provided is incorrect at the time of purchase, we are not responsible for the return, loss, and delivery of incorrect goods.
In addition to the free delivery service we provide in certain countries, buyers should pay for the freight.
After payment is completed, we will ship it within 5 working days. If the item is out of stock, we will notify you by email and indicate the delivery date.
After the order is shipped, you will receive an email with tracking information. After the order has been paid, please pay attention to check your e-mail, we will send a confirmation e-mail for the shipment of the goods.
We will decide to ship from the local warehouse or from our country based on the actual product inventory. Orders shipped from local warehouses generally do not need to pay additional duties.
Express delivery from our country usually has customs tax issues. In this case, you need to pay related customs duties, please cooperate with customs to pay taxes. Thank you!
Finally, when you receive the item for the first time, you should check the integrity of the package and pay attention to whether it is damaged. If it is damaged, you need to check whether the item is in good condition and contact us as soon as possible.
Affected by Covid-19, there will be some delay in the delivery.
2. Local Warehouse Delivery
We have our own local warehouses in the United States and Poland. When users buy products, if our local warehouse has goods, we will choose to ship them from the local warehouse. At this time, we will post free shipping. If our local warehouse is out of stock, we will If you choose to ship from our country, the corresponding logistics price will be set according to the purchase situation.
Some European countries have a higher chance of generating tariffs. If it is issued from a local warehouse, basically EU countries do not have tariffs, but this is random.
When the local warehouse has stock, we will give priority to the delivery from the local warehouse so that you can receive the products faster without worrying about tariffs. Please rest assured that if your address is not included, we will ship most orders via DHL or FedEx, and these orders will take 5-7 days to arrive (if the customs clearance is smooth). If you are not sure, please leave us a message.
By using local warehouses, delivery time will be shortened and customs issues will become easier.
If the local warehouse out of stock, we will send the email information to you that the local warehouse estimated in-stock date. According to the customer needs, you can choose the wait for the local warehouse in stock or shipment from our country at once. If it is temporarily unavailable in your delivery address area, we will notify you and change to ship from our country.
3. Shipment from Our Country: freight and estimated arrival time
When there is no inventory in the local warehouse, we will ship from our country, and we will choose the appropriate carrier for transportation depending on the specific country and region. We will choose DHL, FedEx, and our country Post. The estimated delivery time for DHL is usually 5-7 days (if customs clearance is smooth), and the estimated delivery time for FedEx is usually 6-8 days (if customs clearance is smooth). The estimated delivery time of our country Post is 20-30 days. The estimated delivery time in remote areas will be longer, and the specific estimated delivery time will vary according to different regions. We will choose the corresponding carrier according to your needs. Shipping from our country may incur tariffs, and the resulting tariffs need to be paid by the customer.
4. International Transportation
Use our shipping estimator at checkout to get the specific shipping rates available. If you have specific shipping issues or requirements, please contact us before completing the checkout process to resolve any issues with your order.
Shipping costs for international destinations are calculated at checkout.
Please note: All fees are in U.S. dollars. Please contact your credit card provider to obtain the exchange rate and other fees for your order.
If your shipping country/region is not listed at checkout, it means that we will not ship to your country/region.
Please note that all international shipments are subject to import duties and/or value-added tax. Your order may be subject to import tax or value-added tax in your country/region, which is your responsibility for this tax. Value-added tax and/or customs duties are paid by the customer to the courier.
If you need to expedite orders or orders shipped by specific carriers, please contact us for a competitive shipping quote: [email protected]
*The shipment is subject to the VAT applicable in your country/region. *
When the package arrives at the destination customs (all countries/regions), certain customs duties may be incurred, which need to be borne by the customer. Please carefully understand the local tax and fee policy.